OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 56 comments received in the last 90 days.
16 September 2025
Again, it was down to how warm, welcoming and professional the guys were at Lloyds
11 September 2025
If you want people to complete the survey. Don't force them to type comments, unless they want to!
26 August 2025
Good - pleasant, friendly people throughout. Buying process very favourable. Average/Poor - had to chase a lot post-sale/communication not great, late for me at collection appt, issues upon collection still not resolved, no-one taking ownership.
19 August 2025
The pre-sales experience was very poor. There were process issues meaning inconvenience & delays for me and mis-quoted financials on 2 occasions I have already made a complaint to the Head of Business who resolved the financial issues, so rated 3
01 August 2025
Dealership excellent - brought a demo car to my home and then did all the Mini App nonsense for me.
31 July 2025
Everything went smoothly and Kira was great!
29 July 2025
again the service from the guys in Colne branch was excellent!
18 July 2025
BMW Lloyds where very helpful when purchasing our new MINI COOPER E electric car
04 July 2025
Although it was a long time between ordering and taking delivery, Ryan kept in contact so we were aware of how things were progressing.
21 September 2025
From Kaz and Emily on the service desk to the service engineers, all staff that I've had dealings with have listened to what I've had to say and have been polite, very helpful and super efficient!
18 September 2025
They did what they said they would
16 September 2025
Problem fixed, given diagnosis just let down by promise.
16 September 2025
The service is always excellent at Lloyd MINI in Colne with special mention to Kaz Hussain (Service Department) and Eliza Dewhirst (Sales Executive)
11 September 2025
Came and picked up my car and brought it back when work completed very friendly and efficient
08 September 2025
The guy who assisted me was very good and apologetic for the cost
08 September 2025
Sorted the problem and kept me informed of progress. Staff very pleasant and helpful.
01 September 2025
No concerns
01 September 2025
No complaints
27 August 2025
Kept informed. Efficient service.
21 September 2025
Excellent customer service. Very informative and personable.