OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
73 ratings and 55 comments received in the last 90 days.
01 July 2025
Only think that could be better is less communication by the app.
23 June 2025
Kira was extremely helpful and answered any questions I had. She was very friendly and made me feel relaxed and comfortable.
08 June 2025
Great service
25 May 2025
Eliza is always great to deal with and always ensures a great experience. We returned to Eliza for our new car after a great experience the first time.
19 May 2025
Despite some issues, the team were excellent
18 May 2025
Staff extremely helpful
02 May 2025
The car came really quickly and had regular updates on what was happening.
01 May 2025
Evan helped me find exactly what I wanted from my mini
08 July 2025
Had to ring a few times left messages did not return phone calls
07 July 2025
No fuss, and everything went smoothly
07 July 2025
I was given peace of mind and felt supported.
03 July 2025
Excellent customer service liked and video from the engineer and even better vac and clean
03 July 2025
Excellent service, kept informed of the process
01 July 2025
Excellant
30 June 2025
Really good
24 June 2025
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24 June 2025
Took great care!
24 June 2025
I waited for the service - it was completed within the timescale they indicated
04 July 2025
Although it was a long time between ordering and taking delivery, Ryan kept in contact so we were aware of how things were progressing.