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Customer Reviews.

service

5

Great service quick and easy

09 November 2017

sales

5

good service, friendly staff,conveniently situated

07 November 2017

service

4

Whilst the car was booked in for the end of warranty check and MOT, I rang a few days earlier to see if it could be serviced, too, as this would save me the trouble of 2 trips. This didn't happen.

07 November 2017

service

4

Staff friendly and helpful.

06 November 2017

service

5

I have every confidence in the team at Lloyd Colne, there was an upgrade for the ABS software which was fully explained to me and when I got my car back it had been valleted to an as delivered standard.

06 November 2017

service

5

Excellent service. Only minor issue is when booking time slot for service (8.30-8.45), I had to wait until 9am before someone was available to book my car in and take the keys (only a minor issue).

06 November 2017

service

5

Friendly timely service

01 November 2017

service

5

I got a free for all check and MOT completely for free, even with my oil topped up.I left my car in the morning and collected it later fully checked and sparkling inside and out.

28 October 2017

service

4

The only reason why it isn't excellent is that it took longer than I was told it would

28 October 2017

service

4.5

Apart from the fact that I have travel a bit further to my local Mini Dealer (hence not a 10) every other part of my experience with having the car serviced etc. is spot on. The video is very informative.

27 October 2017

service

5

Excellent service from Johnny

27 October 2017

service

5

Great work carried outFriendly staff

24 October 2017

sales

5

Aggy was brilliant. So helpful and informative and made us feel very welcome and valued.

24 October 2017

sales

5

The purchase through BMW Finance was straightforward and every aspect was covered. Our new Mini was waiting for us at the arranged time when we went to pick it up looking Awesome.!!

24 October 2017

service

4

Could have been completely satisfied if they had listened to my report that the tyre pressure sensor needed attention and ordered a new one. Because of this lack of planning my car was required for a further 24hrs so the said part could be ordered .

23 October 2017

service

5

Brilliant service as usual

22 October 2017

service

5

Excellent customer service made me feel special and unique.

19 October 2017

service

5

Everyone I dealt with was pleasant and efficient. The car was returned to me in perfect condition and very clean.

18 October 2017

service

4

car was supposed to have had a wash and vac....I think whoever did it must have missed the car with the sponge and forget to out the vac anywhere near the carpet.was dirty.....but service ok

18 October 2017

service

4

The staff always keep their word, doing what they said they would and stick to the time they said too

17 October 2017

sales

4

Good service but not 100% knowledgable as we were told the car would come with run flat tyres but it didn’t (this was important for my partner)

15 October 2017

service

3.5

Process was efficient

14 October 2017

service

5

The service and mot were excellent, no waiting and my car is always lovely and clean.

12 October 2017

service

5

Pleasant polite and friendly people . They worked hard to find me the right car at the right price.

11 October 2017

sales

5

Thorough, explained options well. Car arrived fast, good communication whilst waiting and follow up text after I took car away. Also staff good with my child.

10 October 2017

sales

4

quite simply: they listened and communicated back appropriately

10 October 2017

service

4

The repair was carried out to a high standard.

05 October 2017

service

5

Service provided is excellent.

05 October 2017

service

5

As above. Reallyb good

03 October 2017

service

5

We always feel that we are never overcharged or repairs done unnecessarily,

03 October 2017

service

5

Local dealer so have a good relationship.

28 September 2017

sales

5

The sales staff and in particular Aggy were all very helpful and gave us lots of their time to explain things in detail.

28 September 2017

service

5

A great team, nothing is too much trouble, keep you updated on everything that is being done.

27 September 2017

service

4

Work carried out very satisfactorily. Nice courtesy car too ??

26 September 2017

service

5

See answer above.

20 September 2017

sales

5

From start to finish the buying experience was good and not over pushy as with somecompanies

20 September 2017

service

4

They have always given me good and pleasant service.

17 September 2017

service

4

Staff are helpful and friendly - although the service wasn't actually a service where anything was done - just a check over of things - so I was disappointed not to get even an oil change when I had paid to extend my service pack

16 September 2017

sales

5

Great service. Easy

16 September 2017

sales

4

I was happy with the overall experience - nobody was pushy sales and explained everything to me fully ! the only thing was me being inpatient ans waiting just over a week for the car to be brought to the garage !

14 September 2017

sales

5

Ben, the salesman at Colne centre, was very efficient from start to finish. He was not pushy and very good at explaining the deal and all the paperwork.

13 September 2017

sales

5

so easy to deal with

11 September 2017

sales

5

Aggi at colne mini couldn't have been more helpful keeping us informed during every step.

08 September 2017

service

5

as above

05 September 2017

service

5

Over 40 years dealing with service departments at many franchises. These guys are good.

05 September 2017

sales

5

Took a lot of time with us to demonstrate the car and was happy for us to come back with any things we weren't sure of

04 September 2017

service

5

Quick and efficiently done.

01 September 2017

service

5

Good Customer service

30 August 2017

service

5

They picked up the car when they said and brought it back no fuss.job done!!!

21 August 2017

service

3.5

Service completed well. Found it hard to find the phone number for the specific service centre on line. Great advertising but contact numbers not obvious.